20 Most Anticipated Tech Products of 2012 From Apple's iPhone 5 to next-gen thermostats to OLED TVs, here are 20 tech products we're looking forward to seeing in 2012. Read More WHITE PAPER: ClickSoftware
Steps to select the right workforce management tool This document is provided as an industry and best practice consolidation of the most effective questions asked during a service optimization and workforce management solution selection process. Learn more WHITE PAPER: Good Technology
7 Ways to Secure Mobile Devices IT departments that are committed to mobile security start with strong controls that include enforcing policies at the application level and prevent jailbroken or rooted-devices from connecting to the network. Learn More 10 Biggest Tech Letdowns of 2011 From the dead-on-arrival HP TouchPad to RIM's epic BlackBerry outage and Yahoo's slow fade, here are the tech products, companies and events that let us all down in 2011. Read More American Airlines CIO on Stepping Down Amid Bankruptcy In this Q&A, CIO Magazine Hall of Fame member and soon-to-be ex-CIO of American Airlines Monte Ford talks about technology influence, cultivating future leaders and feeling sad. Read More WHITE PAPER: inContact
Ensuring Business Continuity in the Contact Center This white paper examines the challenges of implementing and managing a disaster recovery program in the contact center environment. It reviews the direct and indirect impacts of different disasters as well as short and long term effects. Learn More! It's Time to Turn Off Your Cell Phone When Driving Look this is America; we're all individualists and don't want the government messing with us. Fair enough. But can we also agree that getting broadsided by a cell-phone-yakking driver isn't exactly what we'd like to happen on a Saturday morning when we're taking the kids to the mall? Read More 3 Things You'll Hate About Facebook's Timeline I've been using Facebook's Timeline for a little more than two months, since the social network first announced it at the F8 developer conference. Read More WHITE PAPER: Symantec
Securing the Cloud for the Enterprise The arrival of cloud computing is changing the landscape for information technology (IT) more completely than has any trend or innovation since the first commercial use of the Internet, 15 years ago. Learn More RIM Delays New Phone Launch, Takes a Hit on Tablets The BlackBerry maker took a $485 million charge related to PlayBook inventory Read More IDC: Tablet Sales Underwhelm in Q3, but Strong Holiday Season Expected Apple continues to dominate, but will lose market share during the last three months of 2011 Read More WHITE PAPER: Good Technology
Rethinking Mobile Device Management While mobile device management (MDM) provides some level of security, MDM alone is not enough to prevent data loss, particularly in a BYOD environment. Learn about a unique approach that provides security and management at the application level regardless of the operating system or device while protecting employee's personal privacy. Read More Controversial Anti-Piracy Bill (SOPA) Nears House Approval: Why You Should Care The House is close to approving the Stop Online Piracy Act--here's why you should care. Read More How to Increase IT Staff Skills Practical strategies CIOs are using to give staff broader IT and business experience without increasing headcount Read More Doing Reorganization Right With IT departments restructuring everywhere, CIOs must make sure that change is helpful, not confusing Read More 3 Tips for Avoiding Tablet Management Headaches Tablets are a tricky proposition for many IT departments since they have many of the content creation capabilities of laptops but lack mature security software. Read More U.S. Tech M&A Could Swell in 2012 After a relatively quiet year -- similar to that for overall dealmaking -- Ernst & Young thinks strong M&A fundamentals will finally kick in Read More |
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